Note: DHL service Europack expires! The existing Europack service level has now been canceled and replaced by the new DHL Parcel Connect services.
DHL Parcel has a renewed technical connection; DHL Parcel Connect. Here the current connections of DHL 4 You and DHL Europlus services are combined to create a broader European connection to which future services can be added.
We are now busy preparing to transfer all our existing customers to the new connection. The existing connections will be canceled in mid-2019.
At the start of 2019 we want to start this migration. An update of the Transsmart settings in your system is (unfortunately) necessary. At that moment you will hear more specific information from us about the connection and about configurations in your source system.
The existing Europack service level has now been canceled and replaced by the new DHL Parcel Connect services. For this new service, however, new agreements are required between you and DHL Parcel. Europack shipments booked with the current DHL Europlus (EEX) connection are currently being re-labeled in Germany by DHL and are still delivered. As a result, the packages are delayed, you pay a surcharge for relabelling and the track-and-trace does not work for your recipient. Because direct migration to DHL Parel Connect is not possible without renewed agreements, we ask you to contact your DHL account manager urgently. After confirming these agreements, we can immediately migrate this service for you.