Tiktak / Segafredo keeps manual actions to a minimum through digital communication between the carriers and the ERP application. Mulder: "Previously, for deliveries to the Mass Market, we had to look up the customer on the carrier's portal, or enter it manually. The labels were printed from this portal and applied to the parcel shipment. It was all labor-intensive and prone to mistakes. For deliveries to the Food Service segment from Groningen, which is 70%, we did not consider manually submitting shipment data an option, hence Transsmart. But now that we are working with Transsmart, we no longer have to manually register the shipments for the Mass Market either.” With the knowledge and experience Mulder brought from Unit4, the choice for Transsmart was not complicated, because it integrates seamlessly with Unit4's ERP software. "Due to the trouble-free connection to the back office, the logistics employee does not notice the presence of Transsmart; during the cancellation of the warehouse receipt, the carrier label is printed "automatically" without additional actions. We now make fewer mistakes and save time. And our customers can keep track of where the parcel is with track and trace. This gives us the opportunity to proactively inform them about the shipments."
Whether sending packages via the transport platform also saves money is difficult to say, Mulder believes. "We have chosen a different business model because our sales baristas now focus on quality and new leads instead of transporting packages. We should compare the cost of the transport connection plus shipping costs against the more qualitative visits of the sales baristas. But that is difficult to compare. We now just have different costs than before. What does play a part is that our regional offices, which previously supplied the sales baristas, have to keep less stock. We now have stocks more central in Groningen. It is quite possible that in the region we will eventually move to smaller buildings because we no longer need large warehouses."
When it comes to new functionality in the transport software, Mulder still has wishes. "We need to, for example, add loading meters to the software. For pallet shipments, we use carrier Portena, which is a strong carrier in the DC segment. But they also want information about the number of pallets in addition to the regular shipment data, in order to know how many places they have to reserve for us. For pallets that you can stack in terms of weight, you need less space. We now have a PDF connection with them, in which we had to invest a lot of energy together with Transsmart. Now we are working with it and it is going well, but we would like to improve it and take other steps. Such as returns, which is not yet possible with Unit4, deposits on Euro pallets and more analysis options to further optimize."